RETURN & REFUND POLICY

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unworn, unused, with all original tags attached, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, please contact us at info@arkyfly.it.

Returns should be sent to:

ARKYFLY
Via Monte Adamello 61
10023 Pessione (TO)
Italy

If your return is accepted, you will be responsible for the return shipping costs. Items sent back without first requesting a return will not be accepted.

If you have any questions regarding returns, please contact us at info@arkyfly.it.

DAMAGES AND ISSUES

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We will evaluate the issue and do our best to resolve it.

NON-RETURNABLE ITEMS

Certain types of items cannot be returned, including:

• Custom or personalized orders
• Gift cards
• Sale or promotional items

If you have any questions about a specific item, please contact us before placing your order.

EXCHANGES

The fastest way to ensure you get the item you want is to return the item you have received and, once the return is accepted, place a new order separately.

EUROPEAN UNION 14-DAY COOLING-OFF PERIOD

If your order is shipped within the European Union, you have the right to cancel or return your order within 14 days for any reason and without providing a justification.

As with all returns, items must be returned in the same condition in which they were received: unworn, unused, with tags attached, and in their original packaging. Proof of purchase is required.

ORDER CANCELLATIONS

Orders may only be cancelled before they have been shipped.

If your order has already been dispatched, you will need to wait for delivery and then request a return within 14 days of receiving the item. Return shipping costs will be your responsibility.

RETURN CONDITIONS

Buyers are responsible for return shipping costs.

Items must be returned in their original condition, including the original gift box and all contents included with the order. If an item is not returned in its original condition, the buyer may be responsible for any loss in value.

Please include your name and order number inside the return package.

REFUNDS

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 7 business days. Please note that it may take additional time for your bank or credit card provider to process and post the refund.

If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at info@arkyfly.it.